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Analytics
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Dive into multiple domain (Cross/Sub) tracking, implementing Ecommerce and Enhanced Ecommerce, setting up Event tracking, and Universal Analytics code.
 
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Analytics for a clients website is not tracking hits

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

http://www.semitrailersales.com.au/

 

Up until October 28 the analytics for this website were tracking correctly. After that date no new sessions or hits for the website have been tracked.

 

I have tested with Google's Tag Assistant and the tracking code has been implemented correctly.

 

I have also tried implementing the code using Google's Tag Manager, again Tag Assistant says all is well but no new sessions and no hits.

 

My client is getting quite frustrated as this is an important period to track, leading up to Christmas

Re: Analytics for a clients website is not tracking hits

A T
Participant ✭ ✭ ✭
# 2
A T
Participant ✭ ✭ ✭

You can easily debug on the website with GA debugger:
https://chrome.google.com/webstore/detail/jnkmfdileelhofjcijamephohjechhna

You can check in chrome, console tab with 'Preserve log' turned ON.

Re: Analytics for a clients website is not tracking hits

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
This doesn't seem to have given me any clues as to what the issue is either.

It just gives me the same info I received when debugging with Tag Assistant:

gaq.push processing "_setAccount" for args: "[UA-34907267-1]":
dc_debug.js:29 _gaq.push processing "_trackPageview" for args: "[]":
dc_debug.js:29 Track Pageview
dc_debug.js:29 Tracking beacon sent!
utmwv=5.6.7dcd&utms=13&utmn=1901853793&utmhn=www.semitrailersales.com.au&utmcs=UTF-8&utmsr=2560x1440&utmvp=1270x1294&utm…ic%7Cutmctr%3D(not%2520p...
dc_debug.js:29 Account ID : UA-34907267-1
Page Title : Buy - Semi Trailer Sales
Host Name : www.semitrailersales.com.au
Page : /Buy
Referring URL : 0
Hit ID : 1184759081
Visitor ID : 1746720876
Session Count : 72
Session Time - First : Mon Apr 13 2015 09:12:24 GMT 1000 (AUS Eastern Standard Time)
Session Time - Last : Wed Dec 16 2015 12:24:31 GMT 1100 (AUS Eastern Daylight Time)
Session Time - Current : Wed Dec 16 2015 15:10:59 GMT 1100 (AUS Eastern Daylight Time)
Campaign Time : Wed Dec 16 2015 10:46:30 GMT 1100 (AUS Eastern Daylight Time)
Campaign Session : 70
Campaign Count : 4
Campaign Source : google
Campaign Medium : organic
Campaign Name : (organic)
Campaign Term : (not provided);
Language : en-gb
Encoding : UTF-8
Flash Version : 20.0 r0
Java Enabled : false
Screen Resolution : 2560x1440
Browser Size : 1270x1294
Color Depth : 24-bit
Ga.js Version : 5.6.7dcd
Cachebuster : 1901853793

Re: Analytics for a clients website is not tracking hits

A T
Participant ✭ ✭ ✭
# 4
A T
Participant ✭ ✭ ✭

Cool.

 

This means data is being sent to GA: UA-34907267-1

 

Can you check in real time reports?

 

Also make sure no filters are added to the view.

Re: Analytics for a clients website is not tracking hits

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Real time reports are not returning any results either. Zeros across the board.

Re: Analytics for a clients website is not tracking hits

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Make sure there aren't any filters applied to the view that could be preventing the data from getting reported.

Re: Analytics for a clients website is not tracking hits

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I'm having the same problem with 2 of my sites. Both stopped recording any data on October 15. I've deleted the filters I'd been using to screen out false hits (semalt, etc.), even though I set them up some time ago and was getting data until 10/15.

The tracking code is right and I can't figure out what else to check.

Re: Analytics for a clients website is not tracking hits

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
There are no direct filters other than the time-frame tracked, the analytics application itself is flagging that the site is not tracking hits in the notification section.