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unable to delete users in Google Analytics

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have "User Management" permissions in one of my Google Analytics account, but I'm unable to delete other users.

Normally a third column to "delete" users would be there, but in this particular account it's not there. I didn't create the account, but I'm the only user with "User Management" permissions.

Anybody knows how to delete users in that case.

 

PS. I've tried to untick "Edit", "Collaborate" and "Read & Analyze", but no go Smiley Sad (these check boxes are ticked and blocked)

 

Thanks in advance

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Pablo S
December 2015

Re: unable to delete users in Google Analytics

Top Contributor
# 4
Top Contributor
Hi Pablo,

Please check that you actually have got user-management permissions at account level (contrary to property and view level only).

Christoph

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Re: unable to delete users in Google Analytics

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Do you have permission for manage users?

Re: unable to delete users in Google Analytics

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yes
Marked as Best Answer.
Solution
Accepted by topic author Pablo S
December 2015

Re: unable to delete users in Google Analytics

Top Contributor
# 4
Top Contributor
Hi Pablo,

Please check that you actually have got user-management permissions at account level (contrary to property and view level only).

Christoph

Re: unable to delete users in Google Analytics

[ Edited ]
Rising Star
# 5
Rising Star

Hello Pablo, it's really strange. I've assumed that you can't delete user who has created account however after small test I've realized that I don't have any problems of that kind in my accounts - I can easily delete users. 

 

I can't check your specific account so I would recommend to chat with google representative so he can check your account and give you feedback: 

https://support.google.com/analytics/?hl=en#topic=3544906&contact=1

 

Cheers, 

Alexey

Cheers, Alexey
UAWC Agency
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: unable to delete users in Google Analytics

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thanks Christoph (webfield), you've pointed in the right direction.
I was looking at "View" level... I've checked it at "Account" level and it works

Re: unable to delete users in Google Analytics

Top Contributor
# 7
Top Contributor
Glad to hear!

Re: unable to delete users in Google Analytics

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I have a weird issue, I can delete all the users I have given permission to read and analyse except one user. The "read & analyse' radio button is turned grey (inactive).

Can you guys help me trouble shoot the same?

Re: unable to delete users in Google Analytics

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thanks for the information

unable to delete users in Google Analytics

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I also got it to work by first accepting the new terms of use from Google and then the Delete option became visible.