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realtime visitors doesn't work

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Everything worked fine untill today. Didn't changed anything. My ID number is still correct etc.

I know there were visitors today at my website.

But google analytics doesn't show the realtime visitors and also doesn't show any visitors today.

A friend of mine has the same problem today.

 

Is google analytics down?

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Accepted by topic author Cynthia H
1w

realtime visitors doesn't work

Top Contributor
# 15
Top Contributor

Awesome, that tracking is not showing any errors when i check it via browser now :-))

**Off topic..dont forget to mention to your hosting that https://cynthiafotografie.nl/ is not redirecting properly to https://www.cynthiafotografie.nl/.

 

Usually when an issue is resolved its best to mark it as such and then start a new thread if another issue occurs. 

 

Enjoy your day! :-)
Bronwyn

Bronwyn Vourtis, Google Analytics Top Contributor
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realtime visitors doesn't work

Top Contributor
# 2
Top Contributor

Hi @Cynthia H :-)

For the standard reports in GA, a 24-48hr processing latency is not unusual.

 

Real time reporting, usually once someone has been inactive on the site, or they leave the site they drop off the real time reports as an active user within about 5-10mins and then the real time reports only show them as being past active if it was in the past 30mins from the time you are looking at the reports.

 

Have you added any filters to the View and have you checked that the tracking code is currently correctly installed on the site.. have any other coding changes to the site been made within the past 12-24hrs?

 

You can check for some issues with your GA Installation using the following tool - Tag Assistant 

https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk?h...

Bronwyn Vourtis, Google Analytics Top Contributor
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realtime visitors doesn't work

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

 

thank you very much for replying.

 

I don't have any filters active. Not even for my own visits.

I checked the trackingcode, and it matches with the code on my website.

 

I don't use any html on my website, only simple settings Using Format. I only have to link it with the trackingcode.

So nothing has changed.

 

Normally I get a response within 10-30 sec. on the realtime view, when I'm checking the website.

Someone filled in my contact form today. But the visitors of my page of today keeps saying 0. (I know it should be 5 or more visitors, because I asked some people to visit the website.)

realtime visitors doesn't work

Top Contributor
# 4
Top Contributor

Hi @Cynthia H :-)

Are you able to provide a link to the site?

 

Thanks
Bronwyn

Bronwyn Vourtis, Google Analytics Top Contributor
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realtime visitors doesn't work

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

It's www.cynthiafotografie.nl

I will check if I can see you visit my website realtime Smiley Happy

Re: realtime visitors doesn't work

Top Contributor
# 6
Top Contributor

Hi @Cynthia H :-)

 

Just took a look at your site, Im seeing a couple of issues.

 

going to https://cynthiafotografie.nl/ does not redirect to https://www.cynthiafotografie.nl/
It is giving an error:

This site can’t be reached

cynthiafotografie.nl’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

 I also notice the following errors for Property UA-44048773-1 when checking it with Tag Assistant

 

Missing ga.js script (part of the code is there but part of it is also missing)
No HTTP response detected

 

If the hosting you use provides an interface/field for adding the tracking code, then you may want to contact them and see if they have maybe made changes/updates to their own platform that is causing errors.

Bronwyn Vourtis, Google Analytics Top Contributor
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realtime visitors doesn't work

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I think I will send your message to Format.

I hope they can do something with this. Because they changed some settings a couple of weeks ago. I went from http.// to sercured https.//

 

I don;t have any code's active on my website. Because this is not something I really understand so well.

Never worked with java code's.

 

Yesterday everything worked well.. So it's really confusing what the real problem is.

realtime visitors doesn't work

Top Contributor
# 8
Top Contributor

Hi @Cynthia H :-)

If the site was updated to https, if not already done so, be sure to log into Google Analytics and go to the Property Settings page and change the website url from http to https via the provided drop down option

This also needs to be done on the View Settings page for all View(s).

 

Unless you have the tracking somehow integrated (whether your hosting provides a field to add your tracking id and they then integrate it with your website, or by adding the javascript tracking code snippet itself, then the tracking for your website will not work.)

 

If this is your GA Property UA-44048773-1 and your hosting integrates it for you (you just provide them with the tracking id), then you will need to speak with them about why it may not be working and is currently showing errors when checked with Tag Assistant.

 

If that is not your GA Property, then currently I'm not finding any other GA tracking on the website

Bronwyn Vourtis, Google Analytics Top Contributor
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realtime visitors doesn't work

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

The first thing was already done.

The second one, is now also done. (this one wasn't good)

 

I also sent a message to Format, uncluding your message.

Hope they can help me with that.

 

Thank you very much for your answers

realtime visitors doesn't work

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I can add a custom HTML code on my hosting provider. Maybe I can put in a code. Don't know which code.

I never did this because I'm terrified my site won't work anymore Smiley Happy