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cannot access existing google account

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# 1
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My manager created the google analytics account and only she had access to it. THen our web support company created a dashboard in our content management system that pulled the analytics through. With recent Google changes that became unavailable. When my manager tried to log in to analytics it forced her to create a new account and provided new code to add to the website. What we want to do is access the original account in order to access our analytics directly. She did not receive an option to update password or any indication that a previous account existed. Please help