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User management not allowed

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# 1
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Hello everyone, 

I have to manage an account that is not mine, and it owns a website. I want to make some changes to the user management, but I can't because the Analytics say the account doesn't have the permissions to manage users. 

Since I got this job and I have to do this task but the account is not mine, so I don't know why this account is not allowed to make changes. How can I allow it? The only option available is "Remove me from this account" (see the screenshot), but I guess this is a wrong option. 

I tried to create another account in order to allow the first one, but it didn't work. 
Could anyone help me? 

 

Thanks!

Problem 1.png

1 Expert replyverified_user

User management not allowed

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# 2
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Hi Valeria,

 

Follow the procedure on this thread:

 

https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

 

Best,

 

Theo Bennett

Analytics Evangelist at MoreVisibility | Contact Me
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