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User is already added to account but not in list

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 

Earlier this week I added a user to a property within Google Analytics. That user has since confirmed they can access the data.

 

Now I need to amend their permissions, but the user is no longer in the list, on any level: account, property or view.

 

If I try to re-add them, I get the error User is already added to account, which is consistent with the fact they can access the data.

 

Questions:

  • Why can I not see the email address in the list of users?
  • How do I amend permissions for an account that exists but does not appear in the list?

My thanks in advance for your time and assistance,

 

Martin Oxby

Summit Web Solutions

User is already added to account but not in list

[ Edited ]
Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi Martin,

 

Haven't seen this kind of issue before. Presumably, it's a bug.

 

Try deleting all of your browser cookies or use another browser.

 

If this email still doesn't appear, you should contact Google's official support: https://support.google.com/analytics/contact/adminleft_ga?hl=en&cfnti=Admin_left_the_company&cft=3

 

I guess, they will get back to you in 24 hours.

 

Hope this helps. Let us know how it goes.
Taavi