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User Limit Reached - Google Analytics Accounts

[ Edited ]
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# 1
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I'm getting the same issue from here:

https://www.en.advertisercommunity.com/t5/Account-Access-Management/User-Limit-Reached-Google-Analyt...

 

When I try to add my user to an account I get:

"Unable to add user to account. The user has reached their maximum number of Analytics accounts."

 

User Permission quota can be found here: 

https://developers.google.com/analytics/devguides/config/mgmt/v3/limits-quotas#user_permissions

 

Documentation says:

You may only request quota increases for the number of daily project requests and daily write requests

 

But the issue above says I should be able to request an increase that limit to 200. Where could I submit the request? The "Chat/Email" button is gone. Is it still possible to increase that limit? I'm also using the API. In the Analytics Help page everything redirects to:

https://support.google.com/analytics/ (even when you click on "how to contact support") so that's kind of useless.

 

 The "Analytics API quota request" interface doesn't really help since that is only fro project daily limits.

 

1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by topic author Alejandra V
July 2016

Re: User Limit Reached - Google Analytics Accounts

[ Edited ]
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# 2
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Hi Alejandra,

 

You should contact your local AdWords support team. I guess, they will find a solution, if you create a ticket - https://support.google.com/adwords/answer/8206?hl=en

 

If it still doesn't work out, try using this method:

1. Sign in to your Analytics account at www.google.com/analytics
2. Click on the Admin tab.
3. In the "Account" column, select the account to which you need to give access, then click Account settings.
4. Select the check box next to "Technical Support."
5. Click Save.
6. Go to https://support.google.com/analytics/
7. Click on the "Contact Us" button and choose the "Email" - http://prntscr.com/bxhxyz
8. Choose for example "forgot login address" then you're able to write them an email - http://prntscr.com/bxi3n3
9. Fill out the form and describe your problem.

It's not actually the right way how to get in touch with them but I am sure they will find a solution if you create the ticket. Smiley Happy

 

Hope that it helps. PS! I am not working at Google.


Taavi

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Alejandra V
July 2016

Re: User Limit Reached - Google Analytics Accounts

[ Edited ]
Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi Alejandra,

 

You should contact your local AdWords support team. I guess, they will find a solution, if you create a ticket - https://support.google.com/adwords/answer/8206?hl=en

 

If it still doesn't work out, try using this method:

1. Sign in to your Analytics account at www.google.com/analytics
2. Click on the Admin tab.
3. In the "Account" column, select the account to which you need to give access, then click Account settings.
4. Select the check box next to "Technical Support."
5. Click Save.
6. Go to https://support.google.com/analytics/
7. Click on the "Contact Us" button and choose the "Email" - http://prntscr.com/bxhxyz
8. Choose for example "forgot login address" then you're able to write them an email - http://prntscr.com/bxi3n3
9. Fill out the form and describe your problem.

It's not actually the right way how to get in touch with them but I am sure they will find a solution if you create the ticket. Smiley Happy

 

Hope that it helps. PS! I am not working at Google.


Taavi

Re: User Limit Reached - Google Analytics Accounts

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Contacting Google Adwords worked!!