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Unable to login

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys

 

Got an issue with the login. From the Sign up screen, I click the link and greeted with the following message:

 

Oops...
You're currently logged into your organizational account at xxx@xxx.com.
To access your existing Google Analytics account, please use the login xxx%xxx.com@gtempaccount.com and the same password.
 
Below the message is a 'Sign In' link, which I click, but just get redirected to an Invalid Page screen. Also tried logging in afresh with the temp address it says above, but says the address is no good. Any ideas? I desperately need to get into my Analytics!
 
Cheers

Re: Unable to login

[ Edited ]
Community Manager
# 2
Community Manager

Hi APC,

Thanks for your question.

If you know your username and password but can't access your account, try clearing your cache and cookies and then logging in again.

https://support.google.com/adwords/answer/32050?hl=en&rd=1

I am presuming you were able to sign into both accounts several days back? If so that is why I am thinking clearing the cache and cookies may be the fastest solution. In rare instances using a different browser will sometimes fix the issue, too.

If you have AdWords or Google Play with these accounts you can contact them directly for assistance as well:

https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

https://support.google.com/a/answer/1047213?hl=en

If neither of these methods work just let me know here and I will assist you further.

Best,

Shannon