Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
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Unable to login

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys


Got an issue with the login. From the Sign up screen, I click the link and greeted with the following message:


You're currently logged into your organizational account at xxx@xxx.com.
To access your existing Google Analytics account, please use the login xxx%xxx.com@gtempaccount.com and the same password.
Below the message is a 'Sign In' link, which I click, but just get redirected to an Invalid Page screen. Also tried logging in afresh with the temp address it says above, but says the address is no good. Any ideas? I desperately need to get into my Analytics!

Re: Unable to login

[ Edited ]
Community Manager
# 2
Community Manager


Thanks for your question.

If you know your username and password but can't access your account, try clearing your cache and cookies and then logging in again.


I am presuming you were able to sign into both accounts several days back? If so that is why I am thinking clearing the cache and cookies may be the fastest solution. In rare instances using a different browser will sometimes fix the issue, too.

If you have AdWords or Google Play with these accounts you can contact them directly for assistance as well:



If neither of these methods work just let me know here and I will assist you further.