Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
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Unable To Add Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have 4 analytics accounts. I am trying to add a new 5th account for a new site property.


When I click 'add account' from analytics home screen I am taken through an authentication login, after successful login I am returned to the overview page but no new account is created. Trying again is an endless circle.


All chrome extensions disabled, tried on Chrome 55.0.2883.95 and Safari. Same behavior.


Am I missing something??

1 Expert replyverified_user

Unable To Add Account

Top Contributor
# 2
Top Contributor

Hi, Charles,


I'm not aware of any issues with adding new accounts. Have you verified that you are indeed using the correct Google account, and that you have full admin privileges at the GA Account level? Can you try in incognito mode on various browsers? I'm just brainstorming things you could try...

Nicky Yuen, Google Analytics Top Contributor
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