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Transactions missing in IE9

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We've recently relaunched our site and we've been looking over the transaction data, and it seems like transactions aren't being tracked in IE9. Anybody else seen anything like this where Ecommerce isn't working in one specific browser?

 

Standard GTM tracking - nothing custom for e-commerce. Any help much appreciated!

Transactions missing in IE9

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Hey,

Please make sure your transaction tracking tag is firing after "Dom Ready" on order confirmation page. There is a chance of small delay in populating the values into the datalayer, so when the tag fires on page view stage there is no transaction details in data layer.

 

Thanks

Sura

Transactions missing in IE9

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Rory,

We're having a similar issue on our end as well! Would be interested in hearing if you are able to resolve this issue!

 

Thanks,

Karolina