Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
 
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Tracking ID lost

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# 1
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Hi, 

 

Our old tracking number no longer shows when we log on to analytics and we did not delete it. We therefore have no way of looking at old tracking information. It is not in the 'rubbish bin' and certainly has been live and visible in the last 35 days, please help! I have tried calling various telephone numbers but it appears no one can help. We set up a new tracking ID on the 23rd November so have info from then but urgently need the old ID and its information back. Please help!

 

Thanks 

Tracking ID lost

Follower ✭ ✭ ✭
# 2
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Hi ,


Are you sure you still have it on a website? For example when you run Google Tag Assistant, can you see your old ID? Tag assistant plugin:

https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk?h...

 

Seb

Tracking ID lost

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# 3
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Yes I can still see it on there and on the website that it is linked to when I search on Ctrl-U. It has just disappeared when I log in to Analytics. 

Tracking ID lost

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# 4
Follower ✭ ✭ ✭

Tracking ID lost

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# 5
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Thanks Sebastian, the contact us option does not seem to be there. Is their an email address that I can email to? I need someone to track where this has gone. 

Tracking ID lost

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# 6
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Hi, 

I think you need to be logged in to Google account that is linked with GA. Can you please try it? 


Seb

Tracking ID lost

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# 7
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Hi Seb, 

 

I have logged in but the option is not there. We as a firm are not using adwords and this is causing a problem when trying to get any assistance. 

 

Thanks 

Tracking ID lost

[ Edited ]
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# 8
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Hi @

 

Yes, so please create Adwords Account - it doesn't have to be an active account. It's enough if you have the Client number. 


You also may find this posts useful: 

https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

https://www.en.advertisercommunity.com/t5/Google-Analytics-Account-Access/How-to-recover-admin-accou...

 

Hope it helped.

Seb

Tracking ID lost

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# 9
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Hi is yours GA 360 by any chance?

Tracking ID lost

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# 10
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If you set up Google Adwords account you should be able at least to call local support.