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Product pages data have disappeared

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Google Analytics community, 

 

We are facing an issue with our Google Analytics accounts for our Webshop. 

All products pages data have completely disappeared whereas we didn't do any modification on our Analytics settings or website settings. 

All other pages such as Categories of products / Basket / Checkout are still recorded though. 

 

Would anyone have faced the same issue ? 

 

Thank you. 

Best regards,

Pauline

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Pauline B
October 2016

Product pages data have disappeared

A T
Participant ✭ ✭ ✭
# 8
A T
Participant ✭ ✭ ✭

ok.

 

With extension turned ON, Press F12, goto console tab and reload page.

 

You will get:

 

(index):1614 Uncaught SyntaxError: Unexpected token }

 

There is a JS error on page in GA code.

 

ga( 'ec:addImpression', {
'id': '12118',
'name': 'PINPON',
'category': 'NEW!',
'list': 'Product List',
'position':
} );


Should be:



ga( 'ec:addImpression', {
'id': '12118',
'name': 'PINPON',
'category': 'NEW!',
'list': 'Product List',
'position': 'xyzabc'
} );

 

View solution in original post

Product pages data have disappeared

A T
Participant ✭ ✭ ✭
# 2
A T
Participant ✭ ✭ ✭

basic check:

 

debug on the website with GA debugger:
https://chrome.google.com/webstore/detail/jnkmfdileelhofjcijamephohjechhna

You can check in chrome, console tab with 'Preserve log' turned ON.

 

Also check if those pages reflect in real time GA data.

Product pages data have disappeared

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your answer ! 

 

I confirm these pages don't reflect in real time GA data neither.

 

Product pages data have disappeared

A T
Participant ✭ ✭ ✭
# 4
A T
Participant ✭ ✭ ✭

any filters added to the GA view?

 

confirm GA tracking code is present on the pages and no JS errors coming on the pages.

 

Product pages data have disappeared

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I checked and there is no filter to the GA view.

Concerning GA tracking I asked a friend yesterday who confirmed everything was right on the pages.

 

I added the debugger extension but doesn't really understand how it works - it just says it's on next to the search bar. I am sorry, I am not really at ease with these matters and we don't have dedicated webmaster Smiley Happy

 

Let me know if you see any other possible solution.

 

Thanks again for your help. 

 

Product pages data have disappeared

A T
Participant ✭ ✭ ✭
# 6
A T
Participant ✭ ✭ ✭

please share the url.

 

Product pages data have disappeared

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

http://abbieandrose.com/ is the website

 

http://abbieandrose.com/product/babaam/ is an example of a product page

 

Thank you !

Marked as Best Answer.
Solution
Accepted by topic author Pauline B
October 2016

Product pages data have disappeared

A T
Participant ✭ ✭ ✭
# 8
A T
Participant ✭ ✭ ✭

ok.

 

With extension turned ON, Press F12, goto console tab and reload page.

 

You will get:

 

(index):1614 Uncaught SyntaxError: Unexpected token }

 

There is a JS error on page in GA code.

 

ga( 'ec:addImpression', {
'id': '12118',
'name': 'PINPON',
'category': 'NEW!',
'list': 'Product List',
'position':
} );


Should be:



ga( 'ec:addImpression', {
'id': '12118',
'name': 'PINPON',
'category': 'NEW!',
'list': 'Product List',
'position': 'xyzabc'
} );

 

Product pages data have disappeared

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Great thank you ! You're right the plugin we used didn't send the right code to GA. 

 

Thanks again for your help Smiley Happy

 

Re: Product pages data have disappeared

A T
Participant ✭ ✭ ✭
# 10
A T
Participant ✭ ✭ ✭

Happy to help!