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Problem with the Advertising agency

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# 1
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       I had partnered with one Media and Advertising company for all Social Media SEO and Advertisement works. They also did the google analytics and used to send me the report. But since they failed to acheive my requirements, I'm planning to change the company. I took all the credentials from them except google analytics. The company is telling that I need to create a new google analytics account and there is nothing to do with thier account. I'm confused. Is this right? Do the account they already created will cause issues in my website? Can i get the correct information if i create a new account? 


Can anyone guide me on this topic.