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PLEASE HELP! We're about to lose a year of analytics!!!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Need some serious help here. The Google Hyderabad, India call center was NO HELP.  For some reason our analytics are apparently "in the trash". Only an admin can remove them from the trash. (Screenshot below) No one on our account is able to "remove them from the trash." It's always greyed and crossed out. So we've gone through the verification rigamarole. We put the text file provided by Google on the site in question, but have been told we can't do anything else until we put said text files on the other 2 sites listed in the Property dropdown. But guess what? Those 2 sites don't even exist anymore!!! So there's no way we can put anything into any root folder on some server. We still own the domains. We've provided proof we own the domains in question and have provided our billing info for our Analytics account. WE WILL HIT THE 35 DAY MARK IN 2 DAYS AND ARE FREAKING OUT BECAUSE NO ONE HAS BEEN ABLE TO HELP. Someone pleaseeeee helpppp.

— Ian Kirkland  |  Director of Interactive Marketing  |  Better Homes and Gardens Real Estate® Bradfield Properties

 

 

Property in Trash

 

 

 

Marked as Best Answer.
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Accepted by topic author Bat B
August 2016

Re: PLEASE HELP! We're about to lose a year of analytics!!!

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

If you have a website, you have a webmaster. Tell your webmaster you need those other 2 domain names to resolve to wensites for a few days.

 

You don't need fully functional websites. Just homepages and the analytics.txt files.

 

If you webmaster can't do that, fire him.

Re: PLEASE HELP! We're about to lose a year of analytics!!!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I hadn't even thought of just creating the 2 sites. Thanks a ton!