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Owner of Google Analytics account passed away

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

The owner of a website we have been asked to work on passed away unfortunately.

I do have acces to the main email account of this business, but it turns out that this Gmail account and the Google Analytics account are not the same. I am unfamilliar with this process.I do have a UA ID. 

Is there a way to retreive the associated Google Account and password so that the family of the business owner can continue to run the business?

Thanks

 

Owner of Google Analytics account passed away

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

Hi,

You can follow the Google Analytics account recovery instructions through following link: https://support.google.com/analytics/troubleshooter/7264014?hl=en#ts=7271146

I hope my answer helps.
Regards