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Not sure how/why GA account is in trash, but cannot restore it

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Google Analytics, 

One of the GA accounts that I manage/track was suddenly moved to the Trash. However, I cannot access the Trash Can for that account to restore. What do I need to do?

 

thanks

Re: Not sure how/why GA account is in trash, but cannot restore it

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hello Andy!

I think it's because you don't have Edit permission to this account.
"You need Edit permission on the account to access the Trash Can"
https://support.google.com/analytics/answer/6154772?hl=en

Re: Not sure how/why GA account is in trash, but cannot restore it

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I believe what happened was that the original admin account got deleted. I
was able to get the email recreated, but now I'm not sure how to get this
recreated account attached to the old (now deleted) GA id. Any ideas?

Re: Not sure how/why GA account is in trash, but cannot restore it

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆
Was the GA account deleted? is that what you are saying?
Do you spend with adwords?
if so adwords support are usually pretty good at sorting this out.

Re: Not sure how/why GA account is in trash, but cannot restore it

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes, the GA account was moved into the trash can, I don't know why but my
guess was that the Admin email was deleted. (I'm a consultant for a
non-"techy" client). I got them to recreate the email but now it's not
connected to the GA account anymore.
So I can't login to restore from trash.

They haven't spent on Adwords in awhile. They plan on doing some soon
though.
Marked as Best Answer.
Solution
Accepted by topic author Andy V
May 2016

Re: Not sure how/why GA account is in trash, but cannot restore it

[ Edited ]
Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

if the GA data has not been specifically deleted or even if it has adwords support can often help with recovery of GA accounts

try this: http://www.brettasnyder.com/blog/reclaim-google-analytics-account-access/

or: http://www.lovesdata.com/blog/2013/recover-google-analytics/

 

good luck

Re: Not sure how/why GA account is in trash, but cannot restore it

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
will try that out. thank you

Re: Not sure how/why GA account is in trash, but cannot restore it

Explorer ✭ ✭ ☆
# 8
Explorer ✭ ✭ ☆

@Andy V How did you get on with this?

Re: Not sure how/why GA account is in trash, but cannot restore it

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I was able to get a response and help through Adwords support. Thanks!