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No Admin on my account, Account in trash can

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Some how a user on my analytics team moved all of the admin users on the account to secondary permissions, moved the account to the trash can, and deleted their user.

 

The account currently has no admin user and I can not pull the account out of the trash can.  I need help from someone with tools available to work with me to put an administrator on the account.

 

I would be extremely grateful for any help.

 

-Paul

1 Expert replyverified_user

No Admin on my account, Account in trash can

Top Contributor
# 2
Top Contributor

Hi Paul.. sounds like you may need to do an account recovery.
You need to create an adwords account to access the support options available (can only access them while logged into adwords)
There is a comprehensive post by Niall in the following thread on how to go about a recover (its the one marked as best answer)
https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

Bronwyn Vourtis, Google Analytics Top Contributor
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No Admin on my account, Account in trash can

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hmm.. adding the txt page might be tricky because it is a google site, and the site name won't match up. It will go from [domain].org/ to site.google.com/. I guess I have to find some way to do it.. Thank you for the link.

No Admin on my account, Account in trash can

Top Contributor
# 4
Top Contributor

they should be able to offer an alternative method re it being a google site.

Bronwyn Vourtis, Google Analytics Top Contributor
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