I am in a very problematic situation. We have decided to change our website design and management to another place. The place we are switching FROM refuses to give me the email address, code, password or anything we NEED to move forward with someone else. We have had the same web address for years and have it on everything and cannot change that. Are we going to be able to set up a whole new account to link to that web address without being paralyzed by the former web designer?