Analytics
1.9K members online now
Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
 
Guide Me
star_border
Reply

Missing account in analytics

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Captureweb.PNG

The organization I work for got a new website in February 2016 and changed hosts at that same time. Until last week the previous host still had an analytics account available to view data from the old website (there was a third account listed in the image above). Now that account is missing. The old host said they made no changes on their end, did not delete the account. The account is not showing up in the trash can for account settings where a deleted account would show up. Is there a reason this would have disappeared and is there a way to retrieve the old account?

 

1 Expert replyverified_user

Missing account in analytics

Top Contributor
# 2
Top Contributor

Hi, when was the last time someone accessed the GA account?

VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

Re: Missing account in analytics

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I was on the account last Wednesday, 6/7. The account was gone the next day.

Re: Missing account in analytics

Top Contributor
# 4
Top Contributor

Is the account back now?

VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

Re: Missing account in analytics

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Our account has gone missing too..

We are now using 0 out of 100 accounts.