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Lost analytics login information

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# 1
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Help, we just rebuilt a website for a client and the client does not remember what email they used for the analytics account and never shared the information with us. I need to recover the login information, is there a way to do that?

1 Expert replyverified_user

Re: Lost analytics login information

Top Contributor
# 2
Top Contributor

Hi :-)


If they have a gmail account, then likely it was via their gmail account login


If it was a newly created analytics account created for the rebuilt website, then there would be no historical data.
I'd simply create another GA Account with its own individual Property and use that.. you can then add them as Admins with all permissions at the GA Account level once they sort the email/google account issue out.

If it has data for the old website then you could try to recover the account, there is a comprehensive post by Niall in the following thread on how to go about doing this (its the one marked as best answer)


Please keep in mind though, you may not necessarily gain back admin access at the analytics account level, you may end up with lesser permissions to allow access  to the historical data only.


Bronwyn Vourtis, Google Analytics Top Contributor
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