Analytics
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Logged into GA to find our site stats gone and being asked to sign up for GA

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

We have had a site that we use Google Analytics with for several years. All of us tried logging in in the last 24 hrs and it is asking us to sign up and our stats are gone. 

What is going on and what do we need to do? This is critical to how we run the site. 

None of us made any changes what could have happened?

Thank you.

1 Expert replyverified_user

Logged into GA to find our site stats gone and being asked to sign up for GA

Top Contributor
# 2
Top Contributor

Hi,

 

have you started using G suite recently?

Do you know all who has 'Manage Users' level access to your GA account?


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To make bad day worse, spend it wishing for the impossible

Logged into GA to find our site stats gone and being asked to sign up for GA

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

We did not start using G Suite to my knowledge.

We did just find out the person who had the Manage Users level access left without transferring access to any of the rest of us. Now we are trying to figure out how to recover the account. We have over 3 years of stats that would be lost if we cannot get access back.

Logged into GA to find our site stats gone and being asked to sign up for GA

A T
Participant ✭ ✭ ✭
# 4
A T
Participant ✭ ✭ ✭