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Log in problems

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# 1
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I am having difficulty getting account access to a new business I'm working with.  I started working with Zone Home Entertainment, and because there have been a couple employee changes in advertising and marketing, I am unable to access their google analytics page (I have the account/UA number). The business owners have tried a few things, but have been unsuccessful.  I created a new account in hopes that I could generate the old data, but I have found that is not the answer. I would like to move forward with google adwords, but I really need access to the current account. 


Any ideas or suggestions would be greatly appreciated!


Thank you,

Kelli Berg

1 Expert replyverified_user

Log in problems

Top Contributor
# 2
Top Contributor

Could try an account recovery.
There is a comprehensive post by Niall in the following thread on how to go about doing this (its the one marked as best answer)

Bronwyn Vourtis, Google Analytics Top Contributor
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