Locked out of Google Analytics Account because of Recovery Phone Number[ Edited ]
March 2016 - last edited March 2016 by Buzzb
Re: Locked out of Google Analytics Account because of Recovery Phone Number
If you can't get the password reset through the account recovery process, your next option is to call AdWords support. (I assume you have an AdWords account, being an ad agency.) Tell them you've lost access to the Analytics account and want to add a new manager/editor user to the account.
That can be long, ugly process. You'll need to be able to list every website that has a profile in the account, and prove that you still have access to those websites by uploading confirmation files to each website (even ones that don't currently have your tags on them). If you don't do it perfectly the first time, there's going to be a lot back-and-forth emails between you and Google to sort it out.
If you can't prove access to every website in the account, you won't be able to get full account-level access, but you should be able to get property-level access to the GA properties of the websites you can verify.