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I don't have an ad-blocker and I'm still unable to access Google Analytics

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# 1
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I do not have an ad blocker in my browser and I'm still not able to see the Google Analytics - all I get is a blank screen. Please help! 

1 Expert replyverified_user

I don't have an ad-blocker and I'm still unable to access Google Analytics

Top Contributor
# 2
Top Contributor

Hi @anita m :-)

- If you have not already done so, I suggest logging out and clearing your browser cache and cookies.


- If you are trying to access analytics using a bookmark, I would instead try going to this page and signing in via the drop down at the upper right: 
https://www.google.com/analytics/#?modal_active=none

 

- What browser are you using and what version of it?

Bronwyn Vourtis, Google Analytics Top Contributor
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I don't have an ad-blocker and I'm still unable to access Google Analytics

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# 3
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Thank you @Bronwyn V! I have Version 59.0.3071.115 (Official Build) (64-bit)

I don't have an ad-blocker and I'm still unable to access Google Analytics

Top Contributor
# 4
Top Contributor

Thanks :-)

I would usually try a completely different browser to see if the issue still persists eg Internet Explorer, or Safari etc 

 

If the problem does not happen with a different browser, 

I would then usually disable all chrome browser addons.. and reboot and then see if the problem still occurs.

 

I would then re-enable them one at a time until the issue reappears again so as to find which addon is problematic.

 

Sometimes anti-virus programs can also cause similar issues if they update definitions and have a false positive that prevents some pages or scripts etc from loading 

Bronwyn Vourtis, Google Analytics Top Contributor
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I don't have an ad-blocker and I'm still unable to access Google Analytics

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# 5
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Awesome! I'll give this a shot and will keep you posted. Thank you!