1.7K members online now
Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
Guide Me

How to determine who has the admin account for Analytics

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone-


I have recently inherited the GA account for a few companies, all of which were previously managed by agencies. The access I have is contributor only, and no one- including the agency that used to manage the account- knows who has the admin email. I can't enable demographics without being the admin, which is something I need to do.


How do I both determine what the admin account is and also remove that account and make my account the admin?


I've tried the link to the customer form but I feel like it leads no where, and is not clear on where/what I need to access. 


Thanks in advance

1 Expert replyverified_user

Re: How to determine who has the admin account for Analytics

Top Contributor
# 2
Top Contributor
Hi Richard,

If you or your customer are a Google AdWords client you can call AdWords phone support [1] for help on this Analytics issue. Otherwise, it's really hard to find a solution if there is absolutely no admin available.