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How do I delete an email from an alert?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there!

 

Hope everyone is doing great today. I have an email I added to an alert, and now I want to delete it completely (Not just uncheck from receiving the alert, but completely remove the email so the option is no longer there).

 

I attached a screenshot below, and specifically I want to delete "David's primary Gmail" entirely from this alert.

 

Could someone please tell me how to do that? Thank you!

 

Screen Shot 2016-12-19 at 8.10.07 PM.png

1 Expert replyverified_user

How do I delete an email from an alert?

Top Contributor
# 2
Top Contributor

Hi Dave,

 

I guess you can't completely get rid of such an entry once given.

 

You might consider to just set up a new alert with same settings and to remove this one if you dislike 'David's primary Gmail'.

 

Best, Christoph

How do I delete an email from an alert?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks, Christoph! That worked partially, but it still looks like a problem.

 

Unfortunately, I was able to remove it from the Admin Custom Alerts panel, but it's still showing in the Intelligence Events panel. What's weird is, when I click "Manage Alerts" for this alert, it takes me back to the Admin Custom Alerts panel where nothing shows because the alert has since been deleted. Here's a screenshot of the Intelligence View: http://pho.to/AZ9xh

 

Any other ideas?

 

Thanks again.

How do I delete an email from an alert?

Top Contributor
# 4
Top Contributor

Hi Dave,

 

no idea, sorry.

 

Christoph