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Google Analytics opens on my laptop but not on my desktop

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am a very basic user of Google Analytics. I use it to track visits to our sports club's website. I can open Google Analytics normally on my laptop, but on my desktop I get only a grey screen when I sign in. Any thoughts on how to correct this? I'd sure rather use my desktop than my laptop. Both are running Windows 7.

1 Expert replyverified_user

Re: Google Analytics opens on my laptop but not on my desktop

Top Contributor
# 2
Top Contributor
Hi :-)
Make sure you are logged out on the laptop and on the desktop, clear cookies and cache from the browser and then try logging in.
Make sure you are logging in using the same email and password you use to access your analytics account when you are on the laptop
Bronwyn Vourtis, Google Analytics Top Contributor
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Re: Google Analytics opens on my laptop but not on my desktop

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Okay, that was good advice because it works now! Thank you.

Re: Google Analytics opens on my laptop but not on my desktop

Top Contributor
# 4
Top Contributor
You're welcome, happy to hear it's now working as expected for you

Thanks
Bronwyn :-)
Bronwyn Vourtis, Google Analytics Top Contributor
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