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Google Analytics keeps asking me to sign up

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I signed up for Analytics yesterday, and when I try to access my account, it keeps asking me to sign up, even though I'm logged in correctly. I can't access my account. Please help.

 

Thank you!

1 Expert replyverified_user

Re: Google Analytics keeps asking me to sign up

Top Contributor
# 2
Top Contributor
Hi Steve :_)
Do you have more than one email address associated with your Google Account?
Bronwyn Vourtis, Google Analytics Top Contributor
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Re: Google Analytics keeps asking me to sign up

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I do. Smiley Happy However, on my PC, I've made sure I've signed out of Google, cleared my Chrome browser cache, and then tried signing in again with the same result.

Steve

Re: Google Analytics keeps asking me to sign up

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I also get the same result on my iPad, and can't sign in through the Google Analytics app. The app says "the API is not available", but I suspect it's all due to the same root issue. Wish I could get this sorted out. Thanks in advance for your help.

Re: Google Analytics keeps asking me to sign up

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Is anyone able to help me out with this? I'm still experiencing the same issue.

I sign out of all other google accounts, clear my cache, resign in using the correct google account, and it continues to ask me to sign up even though I have an account.

Thanks.

Re: Google Analytics keeps asking me to sign up

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I just decided to redo the whole process and sign up again. It reset the statistics, but hopefully it will work this time.

Google Analytics keeps asking me to sign up

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I have had the exact same problem, and after continued searching for a solution to this problem the only thing that I have learned is that no one seems to have any idea how to fix this problem. It seems that many people (myself included) have been forced to completely start over and abandon all previously gathered site analytics. I suspect that this is an issue that Google has yet to fix.

Google Analytics keeps asking me to sign up

Top Contributor
# 8
Top Contributor

@Nicholas W

 

Have you tried the GA account access troubleshooter?
https://support.google.com/analytics/troubleshooter/7264014

 

 

Bronwyn Vourtis, Google Analytics Top Contributor
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