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Finding a user email with the UA number

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am doing work for a client that does not have access (or remember which email it is under) for an analytics account.

 

The # is  UA-42735633-1

 

I was wondering how I can find out what the user email is so I can ask my client to get that access

 

Thanks!

 

 

1 Expert replyverified_user

Re: Finding a user email with the UA number

Top Contributor
# 2
Top Contributor
Hi Dan,

I would give the process outlined in this post a look. https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

Also, we had a similar dialog here: https://www.en.advertisercommunity.com/t5/Filters/Filter-Access/m-p/592049/highlight/true#M1943

This should help you and your client get sorted out.

-Tommy

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Finding a user email with the UA number

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Unfortunately those aren't solutions for my problem.

I am trying to find the username associated with a UA-XXXXXXXX-X number so my client can recover their account because they have had other marketing firms working on their data.

I can't find a phone number to contact someone to help me out - all of the numbers are for hardware except for the gmail one but it just tells me to go online which is the opposite of helpful in this situation.

Re: Finding a user email with the UA number

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I am in the same situation where my team member integrated Analytics using an ID which he had accessed to but now we are trying to find out the email address associated with that Analytics code.

Can we know how de we find out the email address associated with that UA id?

Is there a Google Support center number that we need to call if yes the please prove one.

Regards,
Rakesh Ray

Re: Finding a user email with the UA number

Top Contributor
# 5
Top Contributor

Hi,

 

I'm not so sure that you're going to find out the login information, you'll likely have to prove ownership and then take control using an existing account (login) you currently do have access to.

 

Visit:  https://support.google.com/analytics/

 

Choose Email - Follow the prompts - choose forgot login/admin left the company (make sure you can fulfill the requirements of each and then fill out the forms they give you. You may also get a phone number to call.

 

You can also try the AdWords number - https://support.google.com/adwords/answer/8206?hl=en

 

-Tommy

 

 

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Finding a user email with the UA number

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi PPCBossman,

 

Unless i am missing something crucial here the link your provided https://support.google.com/analytics/ doesn't have anywhere to contact/choose email and follow the prompts. 

I may be mistaken as I've been going around in circles on Google for ages trying to find a solution to conatct today.

 

Any other help would be greatly appreciated. 

I.M.

 

Re: Finding a user email with the UA number

Top Contributor
# 7
Top Contributor

Hi,

 

Are you signed into any accounts?  This is what it looks like for me.

 

ana-email.png

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Finding a user email with the UA number

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi PPCBossman,

 

Thanks for the reply. 

Looks like this for me - so for some reason it isn't show for my account/I tried logging out also. 

Capture.PNG

 

I'll continue looking. 

 

 

Finding a user email with the UA number

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Did you end up finding a solution to this i am in the same predicament. Any help would be greatly appreciated.

Finding a user email with the UA number

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Unfortunately I did not find a solution, the client eventually just created a new account and the old data was lost.