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Client does not have access to their Anaytics

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

We have a charity as a client. They have had their website since 2011 we are currently working with them to develop their new website.

 

The company that setup their analytics code / account refuses to give them access to the account so it makes it difficult for us to help them.

 

Their UA code is UA-21241492-2

 

Is their anyone that we can verify their identity via their domain / hosting and get access.

 

We want to help them but this is a major stumbling block.

 

Regards

 

Heman

 

1 Expert replyverified_user
Marked as Best Answer.
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Accepted by topic author Heman Y
April 2016

Re: Client does not have access to their Anaytics

Top Contributor
# 2
Top Contributor
Hi Herman,

Please check the thread below about regaining access to a GA account, hope it helps.

https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

Arnold Majlath, Google Analytics Top Contributor
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Re: Client does not have access to their Anaytics

Participant ✭ ✭ ✭
# 3
Participant ✭ ✭ ✭
Hi,

How to gain access to your Analytics account / Property @ https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/How-to-gain-access-to-your-...

Hope this helps.

Thanks

Re: Client does not have access to their Anaytics

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks, this sounds great but how do I speak to a google support specialist?

Re: Client does not have access to their Anaytics

Top Contributor
# 5
Top Contributor
Hi Herman,

You can contact support here: https://support.google.com/adwords/?hl=en#topic=3119071&contact=1&ts=2839618,2839763

You need an AdWords account, a fresh one without any payments will do.

Arnold Majlath, Google Analytics Top Contributor
Was my response helpful? If yes, please accept it as solution.
Circle Me On Google+ | Visit me @ Redfly Digital