Analytics
4.2K members online now
Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
 
Guide Me
star_border
Reply

Cannot login to analytics account - account name bug

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

I cannot log in to one of our google analytics accounts: venteauctions@gmail.com

My guess is this is because a colleague of mine has created vente.auctions@gmail.com and now google can't distinguish between

the two of them, so the recovery options won't work.

The associated GA properties are:

UA-70399772-1

UA-70399772-2

 

I hope this might help resolving the issue.

 

Thanks,

Bob

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Dave_Davis (Top Contributor)
December 2015

Re: Cannot login to analytics account - account name bug

Top Contributor
# 2
Marked as Best Answer.
Solution
Accepted by Dave_Davis (Top Contributor)
December 2015

Re: Cannot login to analytics account - account name bug

Top Contributor
# 2
Top Contributor

Re: Cannot login to analytics account - account name bug

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Dave!

I had already found this solution (hence, " google can't distinguish between the two [accounts], so the recovery options won't work" )

, but my problem is that I know my login credentials but due to a bug in the system I cannot login anyway. Of course I can use your solution to gain
access with another account (which I'll probably end up doing anyway), but I would much rather solve the actual problem :-)

 

Where should I be to get someone to have a look at this?

-- Bob