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Cannot log in

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

I've been using Analytics for over 2 years now with the same email address but in the past days whenever I try to log in I'm told to sign up - it looks like my email is not recognised, however when checking Analytics settings I'm still there with same email address.

Can someone explain what's the problem here?

1 Expert replyverified_user

Re: Cannot log in

Top Contributor
# 2
Top Contributor
Try clearing cookies.
Worst case scenario, your access was removed by an admin and you cannot log in.
VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

Re: Cannot log in

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you - I tried deleteing cookies but it didn't help!
I also checked with the admin and my email wasn't removed - this is why I'm a bit lost.

Re: Cannot log in

Top Contributor
# 4
Top Contributor
Try logging in via https://www.google.com/analytics/ ?
VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan