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Cannot Access Google Analytics

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Very strange. Yesterday I could get to Google Analytics. Today I cannot. I get the pop-up of no passage: "Security problem. Please try reloading the page. We cannot verify your account credentials. Please verify your account information, then sign in again."

The credentials were just fine yesterday, bringing on my confusion. What do I need to do to resolve this issue?

1 Expert replyverified_user

Cannot Access Google Analytics

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi,

 

Haven't seen this kind of problem before, to be honest. Have you tried to use another browser or delete all the cookies?

 

If you still don't have an access after that, you should contact Google's official support: https://support.google.com/analytics/contact/changelogin_ga?hl=en&cfnti=Forgot_login_address&cft=3

 

Hope this helps. Let us know how it goes.

Taavi

 

Cannot Access Google Analytics

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Cookies have been deleted and I also used Windows Internet Explorer. No luck.

Cannot Access Google Analytics

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi @Dw D,

 

Taavi is on it with great info. 

 

The only thing I could add is to restart your computer, make sure you are using the latest Google Chrome web browser, disable all browser extensions, log out of your Google Account, clear the cache again (CTRL + H) and then log back in to your Google account and use this link to visit Google Analytics: https://www.google.com/analytics/.

 

You could also do a security check with your Google Account by going to https://myaccount.google.com/ and making sure nothing happened that you were not aware of. 

 

All the Best,

 

James

 

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