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Can't sign up for a GA account

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When I try to "sign up" via https://analytics.google.com/ I get an error saying "Resource is not available. Please try again later."

 

I've tried several times over the past few weeks, the error remains stable. I've tried while logged into my gmail and while logged out, I've tried on Firefox and Chrome (latest versions of each).

 

What am I missing here?

Re: Can't sign up for a GA account

Community Manager
# 2
Community Manager
Hello Brian,

Thanks for your question.

This might be a technical issue so I'd try clearing my cache and cookies. Another option before doing that is to open the page up using Incognito Window with Chrome.

If this doesn't work let me know and I will assist you further.

Best,

Shannon

Re: Can't sign up for a GA account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I thought the same thing at first...I've used incognito option in both Firefox and Chrome without success. So nope, that's not it. I've even tried it on multiple computers. I'm kinda floored that more people haven't had the issue...

Re: Can't sign up for a GA account

Community Manager
# 4
Community Manager
Hi Brian,

Thanks for the follow up.

How did it go clearing your cache and cookies?

https://support.google.com/accounts/answer/32050?hl=en

Best,

Shannon

Re: Can't sign up for a GA account

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

It didn't help at all.

 

Other ideas?

Re: Can't sign up for a GA account

Community Manager
# 6
Community Manager
Hi Brian,

Thanks for the follow up.

A few other questions so that I can better determine this issue.

1. Are you the only user of this particular account? If not what permissions do they have and you have?

2. If you have access to another device that is secure I'd be curious to see if the issue persists on that new device.

3. Some snapshots of how things look on your end would help, too. Be sure to leave out any private information. Additionally, if there have been any notable changes to your device around the time the issue came about that would also be useful.

Thanks for your patience in answering my questions.

Best,

Shannon

Re: Can't sign up for a GA account

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I'm the only user on the account. I've tried it on 2 computers, one
windows, one mac. same issue. I can't think of anything with my account that's exception that would have created this issue.

Here's what it looks like on my end (note the message on the very top of
the screen)

Screen Shot 2016-06-28 at 3.18.35 PM.png

Re: Can't sign up for a GA account

Community Manager
# 8
Community Manager
Hi Brian,

Thanks for the follow up. I can see the snapshot.

Give me some time to do some research and I will get back to you.

Best,

Shannon

Re: Can't sign up for a GA account

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
sure thing, thank you!!

Re: Can't sign up for a GA account

Community Manager
# 10
Community Manager
Hi Brian,

I am just touching base over here. Because of the long holiday this research is going to go until the end of next week.

If it gets handled let me know so that I can stop with the research.

Best,

Shannon