Analytics
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Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
 
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Can't get started - problem signing up

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# 1
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Am trying to sign up for Analytics for the first time.

 

I'm already signed into Google Services. When I click the link to sign up for Analytics, I'm directed to a blank page which has a white background fading into light grey. But nothing else.

 

I tried it on Friday (and today). I've tried using Chrome and Firefox but it makes no difference.

 

I have several other Google Analytics accounts (for other businesses) and haven't encountered this before. I can access these Analytics accounts fine.

 

Why won't the sign up page load for me???

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Accepted by topic author emma w
May

Can't get started - problem signing up

[ Edited ]
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# 2
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Resolved this myself.

 

It was an issue caused by Kaspersky scanning encrypted connections. I turned the option off and was able to sign up.

 

Subsequently, I switched the Kaspersky setting back to default and I can still access Analytics fine so it seems to only affect signing up.

 

This page helped me: https://www.en.advertisercommunity.com/t5/Google-Analytics-Account-Access/Can-t-get-started-problem-...