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Can't access Google Analytics account - receiving endless sign-in loop and error message

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Another employee, who has management permissions of the account, setup the analytics account and provided me with permissions to the account; I received an email regarding this setup. When I clicked on the http://www.google.com/analytics  link and signed in I got the below message. I also tried going to a separate browser, which I had signed into my Google account yet (to start from scratch). It allowed me to select which account I wanted to use (selected the business/organization account) and then it led me right back to the sign-up page which then leads me back into this loop and error message. Also, tried accessing the account with the email address listed at the end of the message & still ended up with the same error message. If try to "sign in"  by clicking on the link that is provided at the end of the error message it takes me to a broken page.  Not sure what to do to gain access to the account.

Receive the below message -

You're currently logged into your organizational account at renee.rinehart@state.co.us.
To access your existing Google Analytics account, please use the login renee.rinehart%state.co.us@gtempaccount.com and the same password.

Re: Can't access Google Analytics account - receiving endless sign-in loop and error message

[ Edited ]
Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi Renee,

Found an article that might help you: http://www.briandorey.com/post/Google-Apps-for-Business-and-Analytics-Login-problems

Let me know how it goes.
Taavi

Re: Can't access Google Analytics account - receiving endless sign-in loop and error message

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I don't understand how to rename the primary email/login account of the offending account using the Google App for work.

Re: Can't access Google Analytics account - receiving endless sign-in loop and error message

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭
Hi again,

Do you have a Google Apps for business account?

Taavi

Re: Can't access Google Analytics account - receiving endless sign-in loop and error message

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes. However, I'm not sure how much control I have over it. It is a government google work account.


Re: Can't access Google Analytics account - receiving endless sign-in loop and error message

Participant ✭ ✭ ✭
# 6
Participant ✭ ✭ ✭
Renee, I recommend you to contact Google official support.

Here are the instructions:

1. Go to https://support.google.com/analytics/
2. Choose Contact -> Email -> Access issue -> Forget login address
3. Then fill out the form and describe your situation

They will get back to you and probably find the solution.

Hope this helps.
Taavi