Analytics
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Can't access Analytics since creating a new email account

K G
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# 1
K G
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We were using our company email through Google (not a gmail address) to access our Analytics account. Now that I've signed up for a gmail account (to use on an iPad we have) and used our company email as the recovery email, I can no longer get access to the Analytics account. 

 

It says I don't have one and immediately logs me into the gmail account I had created, even though it says "signed out" and when I type everything in for the company email it just logs me into the gmail. 

 

I need to get access to the Analytics account attached to just the company email. 

1 Expert replyverified_user

Can't access Analytics since creating a new email account

Rising Star
# 2
Rising Star

A few questions: 

 

1) Do you no longer have access to your Admin email? 

 

2) Try logging out of both emails. Create a new 'User' in Google chrome and try logging into your company gmail account. Or failing that, Log out of all accounts. Wipe your cookies. And then try logging back into Analytics. 

 

Let me know if this helps, if not we'll trouble shoot from there! 

- Josh

 

 

Joshua, Rising Star
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