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Can't access Analytics account after sign-in email address was deleted

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, thanks for any help you can give!

 

I have a Google for Work account and the person who signed up for our Google Analytics account set it up with her email address, not the generic company email address. That person left the company and we deleted her email account. The time has lapsed to reinstate her email account, or I would just do that. So I recently discovered that I can no longer sign in to the Google Analytics account. Her email address doesn't exist which is used to sign in. 

 

 

I created a new account using the generic email address, hoping that I could just connect to our website and see the historical data there. I have setup the website in this new account, but no historical data shows.

 

 

Is there a way to see our historical data with this new account? 

 

THANKS.

2 Expert replyverified_user

Re: Can't access Analytics account after sign-in email address was deleted

Top Contributor
# 2
Top Contributor
Hi,

sorry data doesn't pass across accounts.

There must be some email account in the old account as full rights, right?

--
To make bad day worse, spend it wishing for the impossible

Re: Can't access Analytics account after sign-in email address was deleted

Top Contributor
# 3
Top Contributor

Hi Leslie :-)
Sounds like you may need to try an account recovery

There is a comprehensive post by Niall in the following thread on how to go about doing this (its the one marked as best answer)
You will need to create an Adwords account to access the support options (creating the Adwords account is free and does not have to have any campaigns etc setup and running)
https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

Thanks
Bronwyn

Bronwyn Vourtis, Google Analytics Top Contributor
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