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Can't access Account settings, All filters, or Trash Can on Admin menu

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# 1
Visitor ✭ ✭ ✭

I have a problem with getting access to the admin area in our company Analytics account. I have all the admin privileges but still Account settings, All filters, and Trash Can are inaccessible.

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Marked as Best Answer.
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Accepted by topic author Anssi J
December 2015

Re: Can't access Account settings, All filters, or Trash Can on Admin

Top Contributor
# 4
Top Contributor
You mean all permissions - at property and account level too?

Otherwise - maybe he used a different email login for granting your access?

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Re: Can't access Account settings, All filters, or Trash Can on Admin

Top Contributor
# 2
Top Contributor
Hi Anssi,

your admin role might be restricted to a specific view. You have to be granted admin at account level to have access to account settings. See [1] for details.

Christoph

[1] https://support.google.com/analytics/answer/2884495?hl=en

Re: Can't access Account settings, All filters, or Trash Can on Admin

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Christop,

Our analytics owner has granted me all the permissions (Manage users, edit, collaboration, read & analyze) but still I can't access those features.
Marked as Best Answer.
Solution
Accepted by topic author Anssi J
December 2015

Re: Can't access Account settings, All filters, or Trash Can on Admin

Top Contributor
# 4
Top Contributor
You mean all permissions - at property and account level too?

Otherwise - maybe he used a different email login for granting your access?

Re: Can't access Account settings, All filters, or Trash Can on Admin

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
It seems that I was missing the account level permissions. Thanks for the help Christoph!

Re: Can't access Account settings, All filters, or Trash Can on Admin

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
How do you set up account level permissions? Where would I go in my Google Analytics account to set up permissions?

Re: Can't access Account settings, All filters, or Trash Can on Admin

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Amy,
You can set tup the permissions at the Google Analytics Admin panel. In the admin panel there are three colums: Account, property, and view. If your account has high enough privileges, you should see Manage Users in all three colums. You can change the Account level permissions under the Account colum.

Re: Can't access Account settings, All filters, or Trash Can on Admin

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
We do not appear to have permissions at a high-enough level in order to be able to see and click on the Manage Users section. Can anyone help with this?