Discuss regaining access to Analytics accounts, restoring accounts, changing user access levels, and navigating the homepage
 
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Analytics Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Greetings,

 

I have a customer that has a Google Analytics account setup, can access their account but do not have the permissions to add a user (me). So they contacted their web dev and they claim they didn't create the account or have proper access. How can I/we determine what account has the proper permissions?

 

Or do we start a new Analytics account and change everything in the website to start over?

Re: Analytics Account

[ Edited ]
Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Re: Analytics Account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello,

I am having a similar problem- our administrator can't add the user (me) and I will be managing our analytics accounts from here on out. What are the steps to add a user? And why does it say that the administrator does not have access? This is a different issue than recovering admin login info.

Thank you

Re: Analytics Account

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭
Does the administrator have the "Manager Users" permission?

Here you can read more about the permissions: https://support.google.com/analytics/answer/2884495

Taavi

Re: Analytics Account

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Awesome Thanks Taavi!