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Access to the Google analytics account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I'm in a particular situation. Where I work, the person who was the admin/owner of our Google Analytics account has left the company 2 months ago. I have the email she used to login with but not the password and I can't do the forget password because the email goes to her company email that is no longer active. I do think I have the account number. However, it is 9 digits and when I call they ask for a 10 digit one. Can anyone help? I need to access this account asap.

 

Thank you!


Stéphanie

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Dave_Davis (Top Contributor)
November 2015

Re: Access to the Google analytics account

Top Contributor
# 3
Top Contributor
Hi Stephanie
Welcome to the community.
As per here: https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

Trying to regain access to your Google Analytics account is always recommended before starting a new account and losing all of your historical data. Historical data can be invaluable when you are trying to show trends and growth over time.

The Google Online Specialist that you speak to will first look up your account based on the account number (format UA-XXXXX-Y) which should be found in the source code of your website. From this, we can identify any current Administrators. We will send an email to the administrators of the account as follows:

Mary Smith asked me to contact you because you have account access to “manage users” on the following Google Analytics account UA-XXXX-Y
Mary would like to be given access to the account. Could you contact Mary within five business days at marysmith@company.com to complete this process?
If Mary is able to prove ownership of all domains being tracked in this account or property, she might be able to gain access independently.

Once five business days have passed, if you have had no contact from any of the current Administrators, the Online Specialist will send you instructions on how to prove ownership of your website. This is a very simple task, however you may need the assistance of your web developer if you cannot make changes to your website yourself. You will be asked to:
Create a text file and save it as analytics.txt
Include a specific string of text that will be provided for you by the Online Specialist
Upload the text file to the root of the domains that you are requesting access for to be viewed by the Online Specilaist as www.website.com/analytics.txt

If the Google Analytics account is currently linked to an AdWords Account you will also have to answer specific questions pertaining to the AdWords Account to also prove ownership of that account and the data that will be viewable within the Analytics reporting.

Once this is complete, the Online Specialist will grant you access to the Analytics account with the email address of your choice.

View solution in original post

Re: Access to the Google analytics account

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hey Stephanie, how are things?

I think that in your particular case the best thing to do is reach support and see if they can provide any help. You'll have to provide some proof that you're the owner and everything, and they may help gain access again.

You can do that under the top right corner of this page:
https://support.google.com/analytics/?hl=en#topic=3544906&contact=1

Hope this helps.

Leandro Martinez | Basta1Click

Marked as Best Answer.
Solution
Accepted by Dave_Davis (Top Contributor)
November 2015

Re: Access to the Google analytics account

Top Contributor
# 3
Top Contributor
Hi Stephanie
Welcome to the community.
As per here: https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

Trying to regain access to your Google Analytics account is always recommended before starting a new account and losing all of your historical data. Historical data can be invaluable when you are trying to show trends and growth over time.

The Google Online Specialist that you speak to will first look up your account based on the account number (format UA-XXXXX-Y) which should be found in the source code of your website. From this, we can identify any current Administrators. We will send an email to the administrators of the account as follows:

Mary Smith asked me to contact you because you have account access to “manage users” on the following Google Analytics account UA-XXXX-Y
Mary would like to be given access to the account. Could you contact Mary within five business days at marysmith@company.com to complete this process?
If Mary is able to prove ownership of all domains being tracked in this account or property, she might be able to gain access independently.

Once five business days have passed, if you have had no contact from any of the current Administrators, the Online Specialist will send you instructions on how to prove ownership of your website. This is a very simple task, however you may need the assistance of your web developer if you cannot make changes to your website yourself. You will be asked to:
Create a text file and save it as analytics.txt
Include a specific string of text that will be provided for you by the Online Specialist
Upload the text file to the root of the domains that you are requesting access for to be viewed by the Online Specilaist as www.website.com/analytics.txt

If the Google Analytics account is currently linked to an AdWords Account you will also have to answer specific questions pertaining to the AdWords Account to also prove ownership of that account and the data that will be viewable within the Analytics reporting.

Once this is complete, the Online Specialist will grant you access to the Analytics account with the email address of your choice.

Re: Access to the Google analytics account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you for your answer but as mentioned in my first post the adminstrator of our account no longer works here so she will not be able to answer that email, Can we skip directly to this step:
"Once five business days have passed, if you have had no contact from any of the current Administrators, the Online Specialist will send you instructions on how to prove ownership of your website. This is a very simple task, however you may need the assistance of your web developer if you cannot make changes to your website yourself. You will be asked to:
Create a text file and save it as analytics.txt
Include a specific string of text that will be provided for you by the Online Specialist
Upload the text file to the root of the domains that you are requesting access for to be viewed by the Online Specilaist as www.website.com/analytics.txt"?

Thank you

Re: Access to the Google analytics account

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am in the same boat as Stephanie - my post is under Advertiser communities. The last thing we want to do is lose any historical data.