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Question regarding the infocards

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a quick question regarding infocards on youtube.

Now we are spending money on our video via trueview and applied 1 infocard on it.  

The problem is that the infocard works fine when my video is played via trueview but it doesn't appear when I played the same video on youtube by typing the keyword of it.

Does anyone know why this happens? 

*fyi, the infocard I am using is linked to the website.  

1 Expert replyverified_user

Re: Question regarding the infocards

Community Manager
# 2
Community Manager
Hi Kim,
This sounds like an issue for the YouTube forum: https://productforums.google.com/forum/#!category-topic/youtube/

Kathleen