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softonicmm event in Google Analytics

Explorer ✭ ☆ ☆
# 1
Explorer ✭ ☆ ☆

Hi everyone,

on Italian comunity we are discussing about this strange event that we are finding on an amazing number of accounts

Working with colleague we discovered these details:

 

Event category is softonicmm and it uses 4 different actions 

 

  • STATS_SITE_IRRELEVANT
  • STATS_SITE_SUPPORTED
  • STATS_USE_RELATED
  • STATS_USE_HISTORY

Can you help us to figure out how many account are affected?

i created a simple custom report to find it easily: softonicmm event

 

Thank you for the help

Fil

Re: softonicmm event in Google Analytics

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

Hi Everyone,

an update.

Google found an issue that is affecting a different accounts. An Engineer is working to fix the issue.

Regards

Fil

Re: softonicmm event in Google Analytics

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Our Google rep said the following:

 

This is a known bug caused by a mis-behaving browser extension. It has been fixed very recently, so you should no longer see these events being triggered/reported

Re: softonicmm event in Google Analytics

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

This is still an issue on 12/11/12. It would appear that this was not fixed. Now what?