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How to gain access to your Analytics account / Property.

Community Manager
# 1
Community Manager

Hi People!

 

 

We’ve have quite a few issues where people aren’t clear of the exact process of regaining access to their Analytics account to view the beloved data of their website because the they don't remember the login or the person handling it had left the company. 

 

Here’s a quick guide to it and I hope it makes things much easier to understand and go about without any problems in future for all Smiley Happy

 

To initiate the process of regaining access to your Analytics account we need the following information when you fill in the Customer form  (You’ll need an Adwords account to do so. A vacant account without any payment works too) :

 

1) The UA-XXXX-Y of the account you require access to. This can be found the source code of the page which has the Analytics tracking code. If don’t know how to find this just provide the website URL when filling in the Adwords customer form.

2) Please specify the level of access you require i.e if you require access at the account level or at the property level. (Account level :UA-XXXX, Property level :UA-XXXX-Y)



Once we have the information we will get in touch with you over email :

 

We will get in touch with the Users who have Manage and Edit access to the required Analytics account asking them to directly reach out to you within 2 business days. Per security process we can’t give out the identity of the Administrators of the account you need access to.


We will let you know the same and provide you with the steps to gain access alternatively if they don’t get back within 2 business days. (The steps are given below and you can provide us with the required details while filling in the form to quicken the process)

 

If the Admins of the account don’t respond to you within 2 business days you will need to prove ownership of the domains listed in the required Analytics account. Its best to have this ready so when the 2 days are up we can provide access immediately upon verification.

Here are the steps :

To show ownership for each domain tracked in your Analytics account or property that you’re requesting access to : (You might require the help of your developer team to upload the txt file to your domain)

 

1.) Create a text file and save it as: analytics.txt

 

2.) Include the following string of text in this text file:

 

2014hywoiu9839t543j0s7543uw1.  Please add {YOUR EMAIL ADDRESS} to GA account UA-{XXXXX or UA-XXX-Y for Property level} with “Manage Users and Edit” permissions - date {INSERT DATE}.

 

Upload this text file to the root of each of the domains from which you're requesting access.

 

3.)  You’ll append "analytics.txt" to the end of your URL. For example, if your site URL is http://www.example.com, the uploaded file will look like this: http://www.example.com/analytics.txt



Next steps

 

Once you've uploaded the text file, "analytics.txt," please provide the same by replying to our email.

 

If there is an associated (linked) Adwords account:

 

If the Analytics property/ account is linked to an Adwords account we will let you know and you would need to prove ownership of the Adwords account associated with the property by providing the following information.

 

  1. Payment Information

- If you are billed via credit card or direct debit: Please provide the exact amount of the last charge and the date on which it was made.

 

- If you are billed via invoicing: Please provide the exact amount and date of your last invoice.

 

- If you are billed via bank transfer: Please provide the reference number and amount of your last transfer.

 

  1. Payment Instrument Details

- If you are billed via credit card: Please provide: the type of credit card (MasterCard, VISA, Discover Card, etc.), your name as it appears on the card, the last 4 digits of the card number, and the expiration date. Please do not send your complete card number.

 

- If you are billed via direct debit: Please provide the last four digits of your bank account number.

 

  1. Company name and the billing address listed in your AdWords account

 

  1. The display URL (web address which appears in your ads) of the website you are advertising.

 

  1. Sample keywords for one or more of your campaigns

 

Please feel free to let us know if you need any clarification with the matter through the Contact form.

 

FAQS :

What if users cannot provide ownership via uploading text file?

 

Often different site technologies, such as Google sites, Wordpress sites, etc do not allow an upload of a text file. In such cases, you can provide us with a downloadable file after the top-level domain: example.com/analytics.txt, or you can update your meta tags of the top-level domain: example.com with the necessary information we need.

 

What if you have properties with the default URL domain not working anymore?

 

In this situation, you will need to re-enable the domain so you can to prove ownership of it.

 

Is there a specific reason we insist on showing a top-level (root) domain proof?

 

To prove ownership of a domain, the owner has to place the file right after the root domain, as users could also have only access to sub-directories which does not prove that they are the owner of the domain.

 

What if the you cannot prove ownership to all websites or the web property?

 

In this case we cannot proceed further and you would need to externally come to an agreement with the existing 'Manage Users' of the GA account or web property. We recommend creating a new GA account and replace the existing code on all pages of your website.

 

What if the current ‘Manage’ & ‘Edit’ users on the account / web property decline the request?

 

If the current ‘Manage’ & ‘Edit’ user(s) on the account / web property explicitly declines the access request, we cannot give the requester access even if they prove ownership of the tracked web property. The requester will need to create a new GA account and replace the existing code on all pages of their website.

Note: Currently, data cannot be transferred between accounts / properties / views.

 

What if I’m only requesting for read only view level access?

 

You would still need to go through the existing account administrators for this access as the account solely belongs to them. If you cannot get access because the admin has left the company you will need to prove ownership via the process mentioned above.

 

Hopefully you’ll never have to worry about gaining access to the valuable data of your GA accounts incase the person in charge of your analytics jumps ship or you get bonked on the head and forget the login Smiley Happy

 

Cheers!

 

4 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: How to gain access to your Analytics account / Property.

Badged Google Partner
# 2
Badged Google Partner
This need either to be Pinned or recreated as an Article as well @Mini-CM

View solution in original post

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: How to gain access to your Analytics account / Property.

Badged Google Partner
# 2
Badged Google Partner
This need either to be Pinned or recreated as an Article as well @Mini-CM

Re: How to gain access to your Analytics account / Property.

Top Contributor
# 3
Top Contributor
Thanks Ishan. A lotof clients need to be explained this.. so this post makes it a lot easier!
Thanks Smiley Happy
Cheers,
Shweta

AdWords Top Contributor
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Accepted Solution’!

Re: How to gain access to your Analytics account / Property.

[ Edited ]
Community Manager
# 4
Community Manager

Thank you for the feedback. This is now pinned at the top of this discussion board. Ishan will be posting this as an article too, soon. 

 

Best,

Mini

Re: How to gain access to your Analytics account / Property.

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I guess this info is outdated, because the link to the form doesn't open anything despite just making an Adwords account. Any idea what is the updated form link? Thanks!

Re: How to gain access to your Analytics account / Property.

Community Manager
# 6
Community Manager

Hi,

 

Thanks for your post. 


I checked the form and it seems to be fine. If you haven't created an Adwords account you wont be able to access it. I mentioned in the article that you need an Adwords account to contact Support

You can just create it and the form should work for you. 


Let me know if you face further trouble!

Cheers,

Re: How to gain access to your Analytics account / Property.

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

 

Please check the picture hereafter to see what I'm seeing. There is no form or link to a form in there. You may also notice that there is an account signed in. Any idea what is wrong?

 

capture screen

Re: How to gain access to your Analytics account / Property.

Community Manager
# 8
Community Manager

Thanks for your reply. 

 

Once you are on that page you need to click on Contact Us >>Email>>Select the Issue as Google Analytics and then the appropriate Category>>Then click on Go to Form.  Screenshot below 


,Screen Shot 2015-04-01 at 11.57.24 AM.png


Hope that helps!

Re: How to gain access to your Analytics account / Property.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

if April 20, 2015 - do you keep the word 'date' and keep the { }  

 

or would it just be 

 

permissions - 04/20/2015

Re: How to gain access to your Analytics account / Property.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Yes! Thanks!