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Your account is suspended - Your account violated the Misrepresentation policy.

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# 1
Visitor ✭ ✭ ✭

The account of my client has been suspended right away after configuration, the reason is: Your account is suspended - Your account violated the Misrepresentation policy. 

 

I tried to contact the Adwords support to find the reason and fix it but without any luck. They did not provide me with a specific answer.

 

Any suggestions what to do next? How can I find the problem and fix it?

 

Should I just change things and appeal it till it fixed or it won't help?

 

 

 

 

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3w

Re: Your account is suspended - Your account violated the Misrepresentation policy.

Top Contributor
# 4
Top Contributor

Google requires that online travel agencies offer online purchase with clear transparency about the restrictions. This is the core of promoting online. The conditions of the sale must be online.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Your account is suspended - Your account violated the Misrepresentation policy.

Top Contributor
# 2
Top Contributor
For us to be able to give any kind of advice, we're going to need to see the site... can you post the url?

Re: Your account is suspended - Your account violated the Misrepresentation policy.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Marked as Best Answer.
Solution
Accepted by stickleback (Top Contributor)
3w

Re: Your account is suspended - Your account violated the Misrepresentation policy.

Top Contributor
# 4
Top Contributor

Google requires that online travel agencies offer online purchase with clear transparency about the restrictions. This is the core of promoting online. The conditions of the sale must be online.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Your account is suspended - Your account violated the Misrepresentation policy.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you for your advice. I updated our terms of use to make our business more transparent, but I still got the same reply from the Google team, that our account is in violation of Google Ads policies. Here are our terms of use: https://www.businesstravel365.com/terms-of-use I think I have met their requirements.

Re: Your account is suspended - Your account violated the Misrepresentation policy.

Top Contributor
# 6
Top Contributor

So your travel agency is in a residential building?

The business model must be clear and transparent on the site.  (Not  in fine prints in the TOS with a link a the bottom.)

 

I read for example  "Ticket(s) purchased through Business Travel 365 are heavily discounted, non-reroutable and non-transferable. Name changes on tickets are not allowed – only the original passenger can use the ticket(s). If fare rules allow refunds and/or exchanges, they are permitted only up to 72 hours before the time of departure. In addition, a $250.00 Business Travel 365 fee per person will be charged to process any refund or exchange request"

 

On the other hand, you are saying that "Airline tickets are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. "

 

These terms are a contradiction. This is just one example demonstrating unclear, non- transparent business model "hiding" in fine prints.

 

Honestly, I don't think that Google will reinstate your account;

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Your account is suspended - Your account violated the Misrepresentation policy.

Visitor ✭ ✭ ✭
# 7
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Yes, our travel agency is in a residential building.

Is there any way how to determine what is exactly the cause of the suspension?

Can somebody recommend a specialist who could make the necessary changes to our website and lift the suspension?