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Account Suspended: please escalate to Specialist team

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, 

 

I am writing because my account as been suspended due to billing info not being able to be verified. I own the card, and have contacted my bank who have told me they have authorised Google's requests 3x. 

 

The support team has not been able to help me resolve this issue and get my account back and running so I would appreciate it if someone could escalate my issue to a specialist team who can contact me to resolve this over the phone.

 

Many thanks.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April

Account Suspended: please escalate to Specialist team

Rising Star
# 2
Rising Star

@Olivia F

 

We already discussed your case on below link: 

 

https://www.en.advertisercommunity.com/t5/AdWords-Account-Issues/AdWords-account-has-been-suspended-...

 

 

Only google review team has access to check the account history and they can only take the decision. Also, they can only check that how a payment method is used in past. We don't have any authority to escalate the issue. You have only below form to contact review team.

 

https://support.google.com/adwords/contact/pf_suspended

 

Submitting appeal, again and again, will not help and it will make the suspension permanent.

 


Sunil, AdWords Rising Star, Community Profile  Rmotive Services
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April

Account Suspended: please escalate to Specialist team

Rising Star
# 2
Rising Star

@Olivia F

 

We already discussed your case on below link: 

 

https://www.en.advertisercommunity.com/t5/AdWords-Account-Issues/AdWords-account-has-been-suspended-...

 

 

Only google review team has access to check the account history and they can only take the decision. Also, they can only check that how a payment method is used in past. We don't have any authority to escalate the issue. You have only below form to contact review team.

 

https://support.google.com/adwords/contact/pf_suspended

 

Submitting appeal, again and again, will not help and it will make the suspension permanent.

 


Sunil, AdWords Rising Star, Community Profile  Rmotive Services
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’