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no impressions in AdGrants account

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

I followed the steps exactly as outlined in the Google Ad Grants Account Creation Guide, set up two campaigns, a few different ad groups. Everything looks good, (would definitely work in a non-ad-grants account) except I'm getting no ad impressions. In the Ad preview and diagnosis tool, it says: Your ad is not showing for the keyword "ecuador lodge" ( USA/CAN Lodge > Ecolodge )
Your ads are not running because there is a problem with your billing information.
The acct number is <edited by a Community Manager as noted below>.
Thanks for your help.

 

Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security
1 Expert replyverified_user
3 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author MetaMorf
September 2015

Re: no impressions in AdGrants account

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi MetaMorf,

You should contact Adwords team for support. You can try one of the channels here:
https://support.google.com/adwords/answer/8206

Also, make sure you take a look here:
https://support.google.com/grants/answer/1646577?hl=en&ref_topic=3500126

Hope this helps.

Leandro Martinez | Basta1Click

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: no impressions in AdGrants account

[ Edited ]
Top Contributor
# 3
Top Contributor

@MetaMorf

The most likely issue is that you need to accept the Terms and Conditions.

  1. Sign in to your account at https://adwords.google.com.
  2. Go to Billing
  3. Click the link to view your relevant Terms and Conditions.

Once you do, you should be all set.

 

If you still run into issues please follow back up.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author MetaMorf
September 2015

Re: no impressions in AdGrants account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks Robert, it looks like that was the problem! I found it in the accept terms and conditions in the Billing section BTW.
Thanks so much, you helped an NGO that is in great need, and will in turn help many vulnerable kids in the Amazon rainforest. We REALLY appreciate it. Cheers!

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author MetaMorf
September 2015

Re: no impressions in AdGrants account

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi MetaMorf,

You should contact Adwords team for support. You can try one of the channels here:
https://support.google.com/adwords/answer/8206

Also, make sure you take a look here:
https://support.google.com/grants/answer/1646577?hl=en&ref_topic=3500126

Hope this helps.

Leandro Martinez | Basta1Click

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: no impressions in AdGrants account

[ Edited ]
Top Contributor
# 3
Top Contributor

@MetaMorf

The most likely issue is that you need to accept the Terms and Conditions.

  1. Sign in to your account at https://adwords.google.com.
  2. Go to Billing
  3. Click the link to view your relevant Terms and Conditions.

Once you do, you should be all set.

 

If you still run into issues please follow back up.

Marked as Best Answer.
Solution
Accepted by topic author MetaMorf
September 2015

Re: no impressions in AdGrants account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks Robert, it looks like that was the problem! I found it in the accept terms and conditions in the Billing section BTW.
Thanks so much, you helped an NGO that is in great need, and will in turn help many vulnerable kids in the Amazon rainforest. We REALLY appreciate it. Cheers!

Re: no impressions in AdGrants account

Top Contributor
# 5
Top Contributor

@MetaMorf Great to hear! If you need further assistance, feel free to reach back out!

Re: no impressions in AdGrants account

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Robert,

I seem to have the same problem and have had zero impressions since the account was setup.

However when I go to My Account > Preferences I don't find "Rules and Terms"

Any idea what the problem could be?

Regards,
Amitha

Re: no impressions in AdGrants account

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi,
I get the same error, I already accepted "Rules and Terms" but nothing happens.

Maybe I just have to wait?
thanks,
Nicola

Re: no impressions in AdGrants account

Top Contributor
# 8
Top Contributor

@Amitha S

It could be a couple of things.

1) Have you submitted the account for review and approval yet? Have you received an email for the Ad Grants team that the account was in fact approved for Ad Grants?

2) Have you accepted the terms and conditions? - this is the most common issue.

3) Is there a red banner across the top of your AdWords account when you log in? What does it say? 

4) Go to the billing summary page, does it have across that top "this account is not billed"? Or something else?

Re: no impressions in AdGrants account

Top Contributor
# 9
Top Contributor

Hi @shareradio r

 

When you say you get "the same error" what are you referring to? Are you getting an error message? If so, what is it?

Re: no impressions in AdGrants account

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi Robert,

The "Rules and Terms" wasn't under My Account > Preferences but under Billing and I managed to find it after playing around for a bit...

Thanks a ton for your answer though because it got me on the right track! Smiley Happy

Regards,
Amitha