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linking google grant to addwords account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI There,

 

Our business recently got the google grant. We have set up the addwords account as per the instructions. The document says to leave the billing details blank however when we log in it says our account isn't active because we need to activate the account by entering billing information.

 

Please help?

 

Regards,
AK

 

1 Expert replyverified_user

Re: linking google grant to addwords account

Top Contributor
# 2
Top Contributor

If you follow the steps specifically as outlined in the Ad Grants creation guide then you should not run into any problems. Specifically, you have to start the process using the blue 'get started' button. Which is a special link for Ad Grant accounts that lets you bypass the billing prompts.

Re: linking google grant to addwords account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
HI We have double checked and everything appears to be in order. So its not clear what the problem could be or if we have missed something. Any advise would be appreciated.

Re: linking google grant to addwords account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Its been almost two weeks now. Is there not someone who can help us?

Re: linking google grant to addwords account

[ Edited ]
Top Contributor
# 5
Top Contributor

@Coffee B

The majority of time when the enter billing prompt can not be bypassed it is because of one of two reasons:

1) the user did not start the process from the proper 'Get Started' link in the Account Creation Guide. 

2) during account creation the user hit the "continue to billing" instead of the "skip billing" link

 

To avoid recreating the account from scratch, you may try to download the account into AdWords Editor and complete the account creation process there, being sure to follow the steps exactly as outlined in the Grants Account Creation Guide and then you can upload the account back to AdWords and then complete the account submission process as listed in step 4 of the Account Creation Guide.

 

If downloading to Editor does not work, then you will have to start over from scratch following the steps exactly as outlined in the Account Creation Guide.