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help setting up Google ad grants

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Ok, so I created an adwords acccount & set up an ad.

 

Applied for Google Adgrants & got this response.

 

Hello,

Thank you for applying to the Google Ad Grants programme and for submitting your AdWords account for review.  While your organisation has been approved, we cannot activate your account for the reason(s) below.

 

Your account contains no active ads – You must have at least one active campaign with one active and approved ad and one active and approved 

 

My ad is not active because I have not entered any billing information.  I know I am not supposed to enter any billing information.  

 

Now The support desks won't help me,they won't deal with google grants.

 

How do I activate my account with no billing details?

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Accepted by topic author Debbie R
October 2016

help setting up Google ad grants

Visitor ✭ ✭ ✭
# 14
Visitor ✭ ✭ ✭

Account is live!!!

 

thank you for your help.

 

View solution in original post

help setting up Google ad grants

Top Contributor
# 2
Top Contributor

@Debbie R

Typically, this is a result of having something paused along the chain of keywords, ads, ad groups and campaigns. Double check that everything is listed with a green dot and is enabled.

 

Also, go to the billing section and accept terms and conditions IF prompted to do so. DO NOT enter any billing information - just accept T&Cs. 

 

help setting up Google ad grants

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the reply.

 

The ads have green dots & are enabled.

 

The message alongside the disapproved box says "your ads can't start running until after you've entered your billing details".

 

 

help setting up Google ad grants

Top Contributor
# 4
Top Contributor

Hi @Debbie R

What about the keywords? The ad groups? And the campaigns?

 

Lastly, when you log in to your Google For Nonprofits account, what does the status say under Ad Grants on the product enrollment page?

 

 

help setting up Google ad grants

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

All enabled with green dots.

 

Tried to login to google non profits & it seems to have asked me to reapply, which I've done.

 

When I did this before, I got this email back which says they can't activate the account because there are no live ads, but there are no live ads because there are no billing details!

 

Hello,

Thank you for applying to the Google Ad Grants programme and for submitting your AdWords account for review.  While your organisation has been approved, we cannot activate your account for the reason(s) below.

 

Your account contains no active ads – You must have at least one active campaign with one active and approved ad and one active and approved 

keyword. See how to resume a paused ad here:  

https://support.google.com/adwords/answer/2375285.  And see specific 

instructions to resolve this in the Ad Grants troubleshooter here:  

https://support.google.com/grants/troubleshooter/6216465#ts=6216475%2C6217221.

 

 

 

Thanks for your continued interest in the Google Ad Grants programme. We hope that this email helps you understand better the changes that need to be made in order to activate your account.

Yours sincerely,

 

The Google Ad Grants Team

 

 

help setting up Google ad grants

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Debbie. With ad grants you never have to enter billing details.

 

Have you got an active campaign / ad group / and key words?

 

I'm happy to look at your account for you @ no cost if you like

 

help setting up Google ad grants

Top Contributor
# 7
Top Contributor

@Debbie R

I'll be glad to investigate this for you but I will need some additional information about your organization that we cannot post publicly here in the public forum due to privacy concerns. Please fill out this form and I can escalate for you.

 

help setting up Google ad grants

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thanks, have filled this form in.

 

help setting up Google ad grants

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

No news on this yet.  My account still asking for billing information.

 

help setting up Google ad grants

Top Contributor
# 10
Top Contributor

Hi @Debbie R

Let me reach back out to the Ad Grants team regarding your account and then i will follow back up.