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disabled account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hi, i want to know why my account disabled?

 

2 Expert replyverified_user

disabled account

Top Contributor
# 2
Top Contributor

Hello,

 

Whan you try logging into the account, are you seeing any error message? 

 

Pankaj

disabled account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

no

this is the alert that i get

"Your account isn't active - Your ads aren't running because we've disabled your account. Contact us"

disabled account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I can only suggest giving google a call and finding out why! make sure you have your customer ID on hand for them to help out as effectively as possible!

 

Kind Regards,

 

Liam G.

disabled account

Top Contributor
# 5
Top Contributor

@SACH M,

Most often (but certainly not always) when a grantee receives that message it is because they failed to follow the Active Account Management policy

 

To rectify the issue, you will have to contact support as directed in the message you posted.